If You Are Concerned About a Child

Every child deserves to grow up safe, supported, and cared for. Sometimes community members notice something that raises concern but may not know what steps to take next.

This page is here to help guide you.

Depending on the situation, there are different places you can contact for help. In some cases, a child may need immediate emergency assistance, while in other situations a report or professional support may be more appropriate.

Below you will find guidance on when to contact:

• Police or emergency services

• The Office of Children’s Services (OCS)

• A Child Advocacy Center

• A hospital emergency room

You do not need to have proof to ask for help. If something does not feel right, it is okay to reach out. Reporting a concern can be an important step in making sure a child and their family receive the support they need.

If a child is in immediate danger, always call 911.

Immediate danger → Police / 911
Concern about abuse or neglect → OCS
Abuse disclosed or investigation support → Child Advocacy Center
Injury or medical emergency → Emergency Room

Call the police when a child is in immediate danger or a crime may be happening right now.

This includes situations where:

• A child is being physically harmed or threatened

• Sexual abuse may be happening

• A child has been abandoned or left in an unsafe situation

• You believe a child could be seriously injured or killed

• You witness violence involving a child

Police can respond right away and help keep the child safe.

If you are unsure but believe a child may be in immediate danger, it is always appropriate to call.

In an emergency, call 911.

Palmer Police Department 907-745-4811

Wasilla Police Department 907-352-5401

Alaska State Troopers 907-745-2131

Contact OCS when you are concerned that a child may be experiencing abuse or neglect, but the situation is not an immediate emergency.

Examples include:

• A child regularly left alone without proper supervision

• Signs a child may not be receiving enough food, clothing, or care

• Ongoing unsafe living conditions

• Concerns about possible physical, emotional, or sexual abuse

• A caregiver struggling to meet a child’s basic needs

OCS can assess the situation and connect families with support and services when needed.

You do not need proof to make a report. Sharing your concern can help ensure a child’s safety and well-being.

Office of Children’s Services – Wasilla | 907-357-9797 / 1-800-478-4444

Office of Children’s Services – Anchorage | 907-269-4000 / 1-800-478-4444

A Child Advocacy Center helps children and families when abuse is suspected or has already been reported.

You may contact a Child Advocacy Center if:

• A child has disclosed abuse

• A report to OCS or police has already been made

• A child may need a forensic interview

• A child or family needs support, counseling, or guidance after abuse

Child Advocacy Centers bring together professionals such as investigators, medical providers, and counselors so children can receive care and support in one place.

Their goal is to help children feel safe, heard, and supported throughout the process.

The Children’s Place 907-357-5157

Alaska CARES – Anchorage 907-561-8301

Take a child to the emergency room if they may have serious injuries or need immediate medical care.

This may include:

• Injuries from physical abuse

• Possible sexual assault within the last 72 hours

• Severe pain, bleeding, or head injury

• Burns, broken bones, or signs of trauma

• Any situation where a child’s health or life could be at risk

Emergency room staff can treat injuries, document medical findings, and help connect families with appropriate support services.

If the child is in immediate medical danger, call 911 or go to the nearest emergency room.

Mat-Su Regional Medical Center 907-861-6000

Alaska Regional Hospital – Anchorage 907-276-1131

Providence Alaska Medical Center – Anchorage 907-562-2211